viptaka 23's Privacy Policy

1. Types and Methods of Data Collection

viptaka 23 collects two types of information — information provided directly by the user, and information collected automatically during use of the platform.

1.1 Information Provided Directly

We collect the following information for account registration and platform operation:

• Full name and date of birth — for age verification (the 21+ age requirement applies to all casino and betting activities)
• Email address and mobile number — for communication and OTP verification
• Residential address — for identity confirmation
• National ID or passport number — for KYC verification where applicable
• Financial transaction details — for deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
• Content of messages sent via live chat or email support

1.2 Automatically Collected Information

The following information is recorded automatically when you use the platform:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Login and logout times, pages visited, and links clicked on the platform
• Game activity logs — bet amounts, game sessions, and transaction history
• Information collected through cookies and similar tracking technologies

2. Purposes of Data Use

Collected information is used only for the specific purposes listed below:

• Account registration, identity verification, and ensuring secure login
• Processing financial transactions including deposits, withdrawals, and bonus payments
• Identifying and resolving technical issues on the platform
• Providing support via 24/7 live chat and email
• Meeting applicable legal obligations and preventing fraud
• Improving the platform and analysing user experience
• Sending relevant promotional information and updates — if you have given your consent

If your information is used for any purpose beyond those listed above, you will be informed in advance and your consent will be obtained where required.

3. Data Sharing and Third Parties

viptaka 23 does not sell your personal information to third parties for commercial purposes under any circumstances. However, limited information may be shared with the following parties in specific situations:

3.1 Service Partners

Payment gateways (such as bKash, Nagad, Rocket, and bank transfer providers), technology service providers, and fraud detection service providers may receive the minimum information necessary for service operation. These partners are contractually bound to comply with our privacy standards.

3.2 Legal Requirements

viptaka 23 may be required to disclose information in compliance with a court order, government directive, or applicable law. In such cases, only the relevant information required by law will be provided.

3.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may pass to the new entity. You will be notified in advance if this occurs, and the new entity will be committed to complying with the terms of this Policy.

4. Data Security Measures

viptaka 23 follows industry-standard technical and administrative measures to keep your information secure.

• SSL Encryption: All data transmission between the platform and users is encrypted using TLS/SSL technology.
• Password Security: Stored passwords are not kept in any readable form — strong hashing algorithms are used.
• Access Controls: Only authorised staff can access user information, within the limits required for their role.
• Regular Audits: Regular technical audits are conducted to identify security vulnerabilities in the system.
• Two-Factor Verification: OTP-based two-step verification is in place for sensitive operations.

Despite these measures, it is not possible to guarantee 100% security on the internet. It is therefore your own responsibility to keep your account password confidential and to end your session after logging in from an unfamiliar device.

5. Cookie Policy

Cookies and similar technologies are used on the viptaka 23 website and app. Cookies are small data files stored on your device that help improve the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions and security verification.
• Functional Cookies: Used to remember your preferences such as language and display settings.
• Analytics Cookies: Used to understand platform usage patterns — this information helps improve the service.

Cookies can be disabled from your browser settings, but doing so may prevent some platform features from working correctly.

6. Data Retention Period

Your personal information is retained for as long as it is necessary to fulfil the purposes described in this Policy, or as required by legal obligations.

• Active account data: for as long as the account remains active.
• Financial transaction records: for a minimum of five years after the last transaction.
• Closed account data: even after account closure, until relevant legal requirements have been met.
• Support conversations: for a reasonable period after the issue has been resolved.

Once the specified period has elapsed, information is securely deleted or anonymised.

7. User Rights

As a viptaka 23 user, you have the following rights regarding your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request that incomplete or inaccurate information be corrected.
• Right to Deletion: You may request deletion of your information in certain circumstances, though this may not be possible where legal obligations apply.
• Right to Opt Out of Promotional Communications: You may stop receiving marketing messages at any time.
• Right to Lodge a Complaint: If you have any objection to how your information is managed, you may raise a complaint with our support team.

To exercise these rights, contact our support team via 24/7 live chat or email. You can find company details and contact information on our About Us page.

8. Protection of Minors' Information

All viptaka 23 services are intended solely for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

Despite age verification steps at registration, if a minor's information is collected inadvertently, the relevant account will be closed and the information deleted as soon as this comes to our attention.

Our full responsible gambling guidelines are available on the Responsible Gaming page, which covers minor protection as well as limit-setting and self-exclusion options.

9. Policy Changes and Updates

viptaka 23 reserves the right to amend or update this Privacy Policy at any time. For significant changes, we will post a notice on the platform and notify you via your registered email.

Continuing to use the platform after an update constitutes acceptance of the new policy. You are therefore advised to check the policy date regularly.

10. Contact and Complaints

If you have any questions, objections, or complaints about this Privacy Policy, please contact our support team:

• Live Chat: Support available 24/7 in Bengali and English
• Email: [email protected]

We process all complaints as promptly as possible. For more information about responses to general questions and data-related requests, visit our FAQ page.